Withdrawal and returns
We offer you a 14-day right-of-withdrawal from your purchase, calculated from the date you order the goods. If you wish to make such a return please follow our return instructions. Items shall be returned properly wrapped and packed in their original packaging in unused and saleable condition.
As soon as we have received the returned items, and have been able to confirm that the requirements above are met, we will refund your payment. In case you find that an item delivered by us to you is defective you should contact Customer Service as soon as possible with a formal complaint, to get a replacement delivery or, if that is not possible, a refund.
The same applies in case you identify that a product has been damaged during transportation or you identify other deviations in the delivery, e.g. that the number of items or the product model delivered is not in line with your order. Returns here under shall be sent to Customer Service. In case of a return the risk (for loss or damage during delivery) is on the customer.
These Terms and Conditions are governed by laws of the Netherlands.
We are always looking for ways to improve and would love to hear your opinions. You can let us know what you think by emailing our Customer Service Team on firstname.lastname@example.org.
Operating Hours: M-F 09:00 am to 18:00 pm